Terms & Conditions | Anna Kirana

Terms & Conditions

Welcome to Anna Kirana – South India's Authentic Grocery Brand. Please read these Terms & Conditions carefully before using our website, mobile application, or placing any orders.

1. Acceptance of Terms

By accessing, browsing, registering, or purchasing products through Anna Kirana, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our services.

2. Eligibility

You must be at least 18 years of age or accessing the platform under the supervision of a parent or legal guardian.

3. Customer Account

  • Provide accurate and updated information.
  • Maintain confidentiality of your account credentials.
  • You are responsible for all activities under your account.
  • Notify us immediately of any unauthorized access.

4. Products & Availability

  • All products displayed are subject to stock availability.
  • Product images are for representation purposes only.
  • Actual packaging, weight, or appearance may vary.
  • We reserve the right to discontinue any product at any time.

5. Orders & Acceptance

Placing an order does not guarantee acceptance. Anna Kirana reserves the right to cancel, reject, or limit quantities due to stock issues, pricing errors, fraud prevention, or operational reasons.

6. Pricing & Payments

6.1 Pricing

  • Prices are displayed in Indian Rupees (INR).
  • Prices may change without prior notice.
  • Taxes and delivery charges may be applied during checkout.

6.2 Payment Methods

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (where available)

Payments are processed through secure third-party payment gateways. Anna Kirana does not store card details.

7. Delivery Policy

  • Delivery timelines are estimated and may vary.
  • Delays may occur due to weather, traffic, holidays, or logistics issues.
  • Customers must provide accurate delivery information.
  • Failed deliveries due to incorrect addresses may require additional charges.

8. Returns & Refunds

Eligible Cases

  • Damaged products.
  • Expired products.
  • Incorrect product delivered.
  • Missing items from an order.

Return Conditions

  • Issues should be reported within 24 hours of delivery.
  • Photographic evidence may be requested.
  • Products should remain unused whenever applicable.

Refund Processing

Approved refunds will be processed to the original payment method. Processing time may vary depending on the payment provider.

9. Promotions & Offers

  • Promotional offers are valid only during specified periods.
  • Offers cannot be combined unless stated otherwise.
  • Anna Kirana reserves the right to modify or withdraw offers.

10. User Conduct

Users agree not to:

  • Provide false information.
  • Attempt unauthorized access to the platform.
  • Disrupt website operations.
  • Upload harmful or malicious content.
  • Use the platform for unlawful activities.

11. Intellectual Property

All logos, trademarks, product descriptions, graphics, website designs, content, and software are the intellectual property of Anna Kirana and may not be copied, reproduced, or distributed without written permission.

12. Marketing Communications

By registering or placing an order, you agree to receive:

  • Order updates and notifications.
  • Delivery-related communications.
  • Promotional offers via SMS, Email, WhatsApp, Push Notifications, and RCS.

You may unsubscribe from promotional communications at any time.

13. Privacy & Cookies

Cookies

We use cookies and similar technologies to improve website performance, personalize content, and analyze user behavior.

Third-Party Tools

  • Google Analytics
  • Google Ads
  • Meta Pixel
  • Marketing Automation Tools

Users may manage cookie preferences through browser settings.

14. Disclaimer

All services and content are provided on an "as-is" and "as-available" basis. Anna Kirana does not guarantee uninterrupted service, complete accuracy, or error-free operation at all times.

Product availability, pricing, delivery timelines, and promotional offers are subject to change without prior notice.

15. Limitation of Liability

Anna Kirana shall not be liable for indirect, incidental, special, or consequential damages arising from the use of the platform, delayed deliveries, or inability to access services.

16. Suspension & Termination

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activities, or misuse the platform.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of courts located in Mumbai, Maharashtra.

18. Changes to Terms

Anna Kirana reserves the right to update these Terms & Conditions at any time. Continued use of the platform constitutes acceptance of revised terms.

19. Contact Information

Anna Kirana Pvt Ltd

706, Zion Tower, Sector 10, Plot No. 273,
Kharghar, Navi Mumbai,
Maharashtra 410210, India

Email: support@annakirana.com

Phone: +91 93231 19374