Shipping Policy

1. Delivery Coverage

Anna Kirana currently delivers to selected serviceable locations. Delivery availability depends on your delivery address and operational coverage area.

2. Order Processing

• Orders are processed after successful payment confirmation.
• Cash on Delivery orders are processed after order verification.
• Orders may be delayed during high-demand periods, festivals, or unforeseen circumstances.

3. Delivery Timelines

• Estimated delivery times are displayed during checkout.
• Delivery schedules may vary depending on location and product availability.
• Delays may occur due to weather conditions, traffic, public holidays, or operational challenges.

4. Delivery Charges

• Delivery charges may vary based on order value and delivery location.
• Any applicable delivery fee will be displayed during checkout.
• Free delivery offers may be available for eligible orders.

5. Customer Responsibilities

• Provide accurate delivery address and contact details.
• Ensure someone is available to receive the order.
• Verify products at the time of delivery whenever possible.

6. Failed Deliveries

If delivery cannot be completed due to incorrect address information, customer unavailability, or inability to contact the customer, Anna Kirana may attempt redelivery or cancel the order at its discretion.

7. Order Tracking

Customers may receive delivery updates through SMS, Email, WhatsApp, Push Notifications, or other available communication channels.

8. Damaged or Missing Items

Customers should report damaged, missing, or incorrect items within 24 hours of delivery by contacting customer support.

9. Delivery Restrictions

Certain products may have delivery restrictions based on availability, location, legal requirements, or operational limitations.

10. Contact Information

Anna Kirana Pvt Ltd

706, Zion Tower, Sector 10, Plot No. 273,
Kharghar, Navi Mumbai,
Maharashtra 410210, India

Email: support@annakirana.com

Phone: +91 93231 19374