Cancellation & Refund Policy

1. Order Cancellation

1.1 Customer Cancellation

• Orders may be cancelled before they are processed for dispatch.
• Once an order has been packed or dispatched, cancellation may not be possible.

1.2 Anna Kirana Cancellation

We reserve the right to cancel orders due to stock unavailability, pricing errors, suspected fraud, payment issues, or operational constraints.

2. Refund Eligibility

Refunds may be approved in the following situations:

• Order cancelled before dispatch.
• Product unavailable after payment.
• Damaged product delivered.
• Expired product delivered.
• Incorrect product delivered.
• Missing items in the order.

3. Reporting Issues

Customers must report issues related to damaged, expired, incorrect, or missing products within 24 hours of delivery.

• Photographs may be required for verification.
• Additional information may be requested by customer support.

4. Refund Process

• Approved refunds will be processed to the original payment method.
• Refund timelines depend on banks and payment providers.
• Customers will be notified once the refund is initiated.

5. Non-Refundable Situations

• Products damaged after delivery due to customer handling.
• Requests made beyond the specified reporting period.
• Minor variations in packaging, appearance, or weight where applicable.
• Products that have been consumed, opened, or used.

6. Replacement Requests

Depending on product availability and the nature of the issue, Anna Kirana may offer a replacement instead of a refund.

7. Changes to this Policy

Anna Kirana reserves the right to modify this Cancellation & Refund Policy at any time. Updated versions will be posted on this page.

8. Contact Information

Anna Kirana Pvt Ltd

706, Zion Tower, Sector 10, Plot No. 273,
Kharghar, Navi Mumbai,
Maharashtra 410210, India

Email: support@annakirana.com

Phone: +91 93231 19374